Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area within 24 hours. Please contact the business phone as soon as possible during normal business hours.
All employees go through rigorous training to learn every aspect of the detailed Dust And Dash Cleaning Services LLC standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind, all employees undergo a background check and will never be on-site without a supervisor present.
Payments are due in full at the time of service. For your convenience, we gladly accept cash and credit card payments. Customers paying with cash may leave payment at their residence. Recurring customers will be invoiced; as we will accept payment according to the contract agreement.
If no one is home upon our arrival and there is no payment left behind, we will contact you for payment. If you are unable to pay for services upfront, we will have to reschedule your appointment.
Dust And Dash Cleaning Services LLC never requires tipping, but you can tip if you would like. Just leave your tip with your payment, and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.
(Note: Invoices are emailed prior to services being rendered. Occasionally invoices may be sent within 24 hours after services are complete. If this happens your invoice will reflect the balance.)
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services. If a task was not completed to your satisfaction or was missed during our visit, simply contact the office, and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home change, you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of our agreement. If a client discontinues and reinstates service with Dust And Dash Cleaning Services LLC after a period of 3 months, the original price is not guaranteed, and a new rate may be given.
In the event of early termination by the client, a penalty shall be incurred equivalent to the fees for the next two months. The enforcement of this clause is subject to the owner's discretion.
If there is no free public parking within a 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following (which must be within a 1 block radius): a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found within a 1 block radius by the cleaning associate nor provided by the customer within a 15-minute window, your appointment will be canceled/rescheduled. In the event that this occurs, you will be charged a $50 cancellation fee.
A lot of Dust And Dash Cleaning Services LLC customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. We do not return keys by mail. Keys must be hand-delivered in person to the customer, and the customer must present a picture ID before a key will be released. If you have an alarm system at your home, you can give instructions on its operation to Dust And Dash Cleaning Services LLC. However, we prefer that your alarm be left off on the day of the cleaning.
A lockout fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises despite the reason.
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. We will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit; a cancellation fee of $50 will be charged.
We require at least 2 business days' notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days' notice, a cancellation fee of $50 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.
Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to your appointment, you will be contacted as soon as possible and provided with a new expected time of arrival.
We are pet-friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s). For health reasons, we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible, or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and checkbooks as well. We are not responsible for missing currency.
We train our workers to take extra care with your belongings. However, regrettably, and although not common, from time to time, something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
You are responsible for notifying us if your glass shower door(s), faucets, or toilet are NOT 100% secure. If upon inspection, the team recognizes that your shower door(s), toilet, or faucet are not fully secure, you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with service. If the client decides to proceed with service, the client agrees not to hold Dust And Dash Cleaning Services LLC nor its employees responsible if this results in the shower door, toilet, or faucet being damaged. Dust And Dash Cleaning Services LLC is not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes but is not limited to any water damage caused by: toilet overflowing, loose or leaky faucets, water dispenser on the refrigerator.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home, and we can give you a quote for the additional services.
Our workers are very important to us, and we are determined to keep them safe. They do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However, there might be times when you want us to move furniture, for example, tables, large chairs, etc. In these cases, we are not responsible for their breakage due to aged/old or faulty manufacturing, nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contains electronics. The cleaning team will not pull out any appliances (for example, a stove, fridge, washer/dryer). However, if you move it prior to the cleaning visit to allow access, we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into their proper place as well.
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is canceled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee.
Dust And Dash Cleaning Services LLC takes privacy very seriously. We at no time will share any customer information with ANY outside source.